Refund & Returns Policy — Aqua Thrill Goa

Effective Date: 26 September 2

At Aqua Thrill Goa, we aim to make your experience hassle-free. This Refund & Returns Policy explains how cancellations, refunds, and rescheduling are handled for all services booked through our website.

1. Local Tours, Water Sports & Taxi Services

Cancellation at least 72 hours before the scheduled activity: 100% refund (excluding payment gateway charges).
Cancellation within 72–24 hours: 50% refund.
Cancellation less than 24 hours or No Show: No refund.
Company-initiated cancellation (due to weather, safety, or operational reasons): Customers may choose either a full refund or a reschedule.

2. Hotel Bookings (as part of Packages)

Hotel bookings made through Aqua Thrill Goa are subject to the individual hotel’s cancellation and refund policy.
Aqua Thrill Goa is not responsible for hotel cancellation charges or policies.
Customers are advised to:
- Read the hotel’s cancellation policy before booking.
- Or request a copy of the policy from Aqua Thrill Goa prior to confirming the booking.

3. Refund Processing

Eligible refunds are processed within 7–10 working days.
Refunds will be credited to the original payment method (Razorpay, card, UPI, or wallet).
Payment gateway charges and service fees are non-refundable.

4. Rescheduling

Rescheduling requests for tours or activities should be made at least 72 hours in advance.
Rescheduled bookings are subject to availability of slots.
Rescheduling due to company-initiated reasons (weather, operational issues) will be accommodated without extra charges.

5. Returns

As all services are experiential (tours, water sports, hotel bookings), physical returns are not applicable.
Refunds or rescheduling are the only recourse in case of cancellations or service disruption.

6. Contact for Refund Queries

For any questions or issues regarding refunds or cancellations, please contact us:

Aqua Thrill Goa
📧 support@aquathrillgoa.in
📞 +91 8177866056
🏝️Calangute, Goa