Policy overview

Aqua Thrill Goa provides Goa tourism and adventure activity booking support for water sports, scuba diving, dinner cruises, sightseeing tours, taxi service, Dudhsagar trips, bungee jumping and custom Goa tour packages.

Many services are date-based, slot-based, weather-based or operated through third-party service providers. Because of this, refund and cancellation decisions depend on booking type, cancellation time, operator rules, season, weather, payment status and service confirmation.

• Refund eligibility depends on the selected service, cancellation timing and operator policy.
• Confirmed bookings may not be fully refundable if cancellation is made close to the activity date or reporting time.
• Advance booking amount may be non-refundable for selected activities, cruises, taxi bookings, hotel arrangements or custom packages.
• No refund may apply for no-show, late arrival, wrong location reporting or failure to follow reporting instructions.
• Refunds, if approved, are processed through the original payment method or agreed payment mode.
• Payment gateway, bank, UPI or transaction charges may be deducted where applicable.

Weather and safety-related changes

Water sports, scuba diving, boat parties, cruises, bungee jumping, Dudhsagar trips and outdoor tours may depend on weather, wind, sea condition, visibility, safety approvals and government permissions.

If an activity is stopped for safety reasons, Aqua Thrill Goa may help with rescheduling, alternative activity options or refund guidance as per operator rules. In some cases, refund may not be possible if the operator offers rescheduling or partial service has already started.

Refund processing time

If a refund is approved, processing time may depend on payment method, bank, UPI, payment gateway or internal verification. Usually, refunds may take a few working days after approval.

Customers should share correct payment reference, booking details and contact information when requesting refund support.

Non-refundable situations

• Customer does not arrive for activity, pickup, reporting point or boarding.
• Customer arrives late and misses the service slot.
• Customer gives wrong date, wrong guest count, wrong pickup location or incorrect contact details.
• Customer refuses to follow safety instructions or operator rules.
• Customer is medically unfit or not eligible for the activity after reaching the location.
• Service is partially used or already started.
• Cancellation is made after operator/vendor cutoff time.

Returns policy

Aqua Thrill Goa mainly provides travel services, tours, experiences and activity bookings. Since these are service-based bookings, physical product returns generally do not apply.

If any physical item, ticket, coupon, voucher or booking pass is issued, it may be valid only for the confirmed date, activity, guest count and service mentioned at the time of booking.

How to request refund support

To request refund or cancellation support, share your booking name, phone number, booking date, service name, payment reference and reason for cancellation with Aqua Thrill Goa.

Refund requests are reviewed based on the booking record, service provider policy, cancellation timing and service status.

Aqua Thrill Goa business identity

Aqua Thrill Goa is a Goa tourism and adventure activities company based in Calangute, Goa. We help travelers with water sports, scuba diving, dinner cruises, sightseeing tours, taxi service, bungee jumping, Dudhsagar waterfall trips and custom Goa tour packages.

This Refund and Returns Policy applies to bookings, enquiries and travel support handled through the Aqua Thrill Goa website, WhatsApp, phone, email and booking communication.